You know them, those moments in the corridors from meeting to meeting, that minute at the coffee machine or that spontaneous lunch conversation. The power of chance, also known as serendipity, cannot be underestimated. This way you not only learn what a colleague is going through privately, but also which projects they are working hard on or where someone is stuck at. It is often the most unexpected allies that can bring you new insights or ideas. You would probably never have scheduled a digital meeting about that brain twist with that person about that topic, but that chance meeting can lead to a breakthrough in your thinking process.